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PUBLIC COURSES
AI in Credit Management
One of the most common concerns we’re hearing at the moment is not about AI replacing roles — but about not fully understanding it, and what that might mean over the next 12–24 months.
This session is designed to give you that clarity.
On the day, we focus on what actually matters in a credit environment:
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Where AI can genuinely save time
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How it can support better decision-making
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What you should (and shouldn’t) be using it for
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How to stay in control while using it
It’s a practical, grounded session — aimed at helping you feel more confident and informed, rather than overwhelmed.
We’re now confirming numbers to keep the group interactive. The course will take place on Zoom from 9.30am to 12.30pm on Thursday the 20th of August 2026
Turn your Debtors Ledger into cash in the shortest possible time.
3-hour training by Declan Flood on Zoom for Credit Controllers and Credit Managers who take their roles seriously.
To be held from 9.30am to 12.30pm on Tuesday 8th of September 2026
This will be an interactive session with participants encouraged to submit their questions in advance to make sure they are answered on the day, with the more complex issues dealt on a one to one basis before or after the training.
To join us at this event or to get further details, please email Catriona Byrne on catriona@icmt.ie or call 01 659 9466
TOPICS COVERED
1. Starting with the correct approach and Attitude– without this all your efforts will be wasted.
2. Emails and Letters – there is a way to frame your communications that really works and gets the best possible results in this section you will learn what they are and how to adopt them for your business
3. Telephone calls - Still a vital ingredient for effective collections, learn the correct words, the correct questions and the correct application to get better results
4. Develop your own Collection Funnel - Leaving no stone unturned
5. Getting others to help you both internally and externally – Essential if you are to be effective
6. Escalation procedures and moving into the Debt Collection phase
7. Third Party and Legal Collections for the customers who simply refuse to engage.
Mastering Collections
Creating a High-Performance Credit Control Function
To succeed in Credit Control, you have to build your function on strong foundations, and this course will give you the step-by-step guide as to how to do this.
The starting point is the leads your sales people are following up on, I recommend you credit check the significant potential accounts before any time is wasted on pursuing customers you will never open an account for. The finishing point is always money in the bank.
This course is specially designed for anyone dealing with B2B credit. It concentrates on delivering excellence at every level. It includes walking the fine line between Finance and Sales, working together to keep customers happy, paying and buying more.
3-hour training by Declan Flood on Zoom for Credit Controllers and Credit Managers who take their roles seriously.
To be held from 9.30am to 12.30pm on Wednesday 9th of September 2026.
This will be an interactive session with participants encouraged to submit their questions in advance to make sure they are answered on the day, with the more complex issues dealt on a one to one basis before or after the training.
To join us at this event or to get further details, please email Catriona Byrne on catriona@icmt.ie or call 01 659 9466
TOPICS COVERED
Your Credit Policy – just a simple document to set out the rules is all that is needed here, that sets out your approach to risk, especially high risk potentially profitable accounts.
Your Credit Terms – are they clear, are they communicated, are they enforceable and are they enforced? Setting lines of credit for your new and existing customers beyond just a credit report. Understanding the story the figures are telling you and what to look out for.
Opening new accounts – the do’s and the don’ts.
Managing your ledger – making sure every balance has an appropriate method of collection assigned to it and bringing energy and enthusiasm to the collections process. The details for collections will be covered in the Excellence in Collections course
The importance of building strong working relationships with your contacts.
Dealing with disputes and queries – and putting procedures in place to eliminate them.
Timely follow up (Internally and Externally) – the key ingredient in successful collections.
Finally, what to do when it all seems to be going wrong – the last thing on the list is legal action that can be time consuming, expensive and ineffective.